FAQ

FAQs

The short answers. Anything else — reach us via the contact page and we reply within 1–2 business days.

Sizing & product

How do the pieces fit?

True to size with a clean, relaxed cut. Each product page has a full measurement chart — check it against a garment you already own. Between sizes, size down for a closer fit, up for an oversized look.

What fabric do you use?

Heavyweight 320–450 GSM cotton, pre-washed so it keeps its shape and won't shrink. Tonal, muted colourways only.

How do I care for it?

Wash cold, inside out, with like colours. Hang to dry. No tumble dryer, no bleach. Full instructions are on each product page under Product Care.

Will sold-out items come back?

Core pieces are restocked. Seasonal colours and drops are limited and usually not repeated. Sign up for Early Access to hear about restocks first.

Orders & payment

Which payment methods do you accept?

Visa, Mastercard, American Express and UnionPay, plus Apple Pay, Google Pay, Shop Pay, PayPal, Klarna and TWINT. Your card is only charged once the order is confirmed.

Do I need an account to order?

No — you can check out as a guest. An account just lets you track orders and check out faster next time.

Can I change or cancel my order?

Get in touch as soon as possible via the contact page with your order number. We can usually adjust or cancel before the piece goes into production. Once it's in production we can't change it, but you can still return it.

I entered the wrong address — what now?

Contact us immediately with the correct address. If the parcel has already shipped we can't reroute it; if it comes back to us we'll re-send it (a new shipping fee applies).

Shipping & delivery

Where do you ship?

Across Europe. All duties and import taxes are covered by us — the price at checkout is final, nothing extra on delivery.

How long does delivery take?

Every piece is made to order, so allow 10–14 business days for production and transit combined. Full details on the Shipping page.

How much is shipping?

CHF 5 standard, or free on orders over CHF 150.

Can I track my order?

Yes. You get a tracking link by email as soon as it ships.

Returns & refunds

What's your return policy?

30 days from delivery, return shipping on us. Items must be unworn and as new with tags attached. Full details on the Returns page.

How long do refunds take?

Within 7 days of your return reaching us, back to your original payment method.

Do you offer exchanges?

Not directly. Return the original for a refund and place a new order for the size or colour you want.

Brand

What makes Studio 72 different?

One permanent collection of heavyweight essentials — no seasonal noise, no loud branding, nothing made to be thrown away. Read more on our About page.

How do I stay in the loop?

Sign up for Early Access for first access to new releases and restocks, and follow us on Instagram.